Keeping you safe on the road


Our technology enables us to focus on your safety before, during, and after every booking.

Before your booking

  • All our vehicles are physically inspected and insured.
  • All our chauffeurs go through a rigorous screening process.

During your booking

  • Have your friends or family track your vehicle in real time.
  • You can contact our 24/7 support team any time you need assistance.

After your booking

  • You can rate the car and provide anonymous feedback.
  • You can contact our 24/7 support team to retrieve lost items.

Roamer Safety Tips

To keep you safe, we vet all our chauffeurs and physically inspect all vehicles. Our technology is built with safety in mind but there are also things that you can do to ensure your safety.


  1. Before you make a booking review the safety features in the app so you know how to use them.
  2. Before you get in the car, check that the license plate matchs what's listed in the app.
  3. Our cars can only be booked through the app. Never get in a car with a chauffeur who claims to be with Roamer and offers a ride
  4. If you're riding alone, sit in the backseat. This ensures you can safely exit on either side of the vehicle and gives you and your chauffeur some personal space.
  5. If you are driving, always wear a seatbelt and obey traffic rules at all times.
  6. Don't share your phone number or other contact information with your chauffeur.
  7. If you ever feel you're in an emergency situation, call 15 immediately.
  8. Tidy up after yourself to keep the car in good condition and ensure the next person has a pleasant ride too.
  9. Never carry firearms in a vehicle.
  10. Rate your journey at the end of the booking. Your feedback helps us improve experience for everyone.

Make a booking, find your car, and end your reservation all from our app