Your Safety is our priority
- All our vehicles are physically inspected and insured.
- All our chauffeurs go through a rigorous screening process.
- Have your friends or family track your vehicle in real time.
- You can contact our 24/7 support team any time you need assistance.
- You can rate the car and provide anonymous feedback.
- You can contact our 24/7 support team to retrieve lost items.
Roamer Safety Tips
- Before you make a booking review the safety features in the app so you know how to use them.
- Before you get in the car, check that the license plate matchs what's listed in the app.
- Our cars can only be booked through the app. Never get in a car with a chauffeur who claims to be with Roamer and offers a ride
- If you're riding alone, sit in the backseat. This ensures you can safely exit on either side of the vehicle and gives you and your chauffeur some personal space.
- Don't share your phone number or other contact information with your chauffeur.
- If you ever feel you're in an emergency situation, call 15 immediately.
- Tidy up after yourself to keep the car in good condition and ensure the next person has a pleasant ride too.
- Never carry firearms in a vehicle.
- Rate your journey at the end of the booking. Your feedback helps us improve experience for everyone.